FAQ

We have heard it all! In an effort to make this process easier, we’ve answered many of the common questions people have when buying headstones online. If you don’t see your question answered here, reach out to us today to speak with one of our consultants.

Q. What if I don’t see a monument design that I like? Can I get a custom monument?

A. Our staff of memorial artists can create a design for you. There is an option to modify an existing design for $40 or create a new design for $75.

 

Q. I have an idea for a monument, can you design and create it?

A. Yes, our memorial artists have decades of experience and can create your vision. See custom design services for more details.

 

Q. Can I get a color rendering of the design prior to fabrication for family members and others to review?

A. Yes, there is an option for approval rendering process that is an extra $60. We will provide you a color rendering of your monument and wait for your approval prior to fabrication. If you like, we can distribute the rendering to a list of emails that you provide to us.

 

Q. Can I provide my own artwork?

A. Yes, if you have a brand, signature, or any other item that you would like us to convert and incorporate into your design our memorial artists can do just about anything. This would be considered a custom design using your artwork and be found under custom design services.

 

Q. How long does it take to receive a monument?

A. Our standard turnaround time is 4-6 weeks, however this will depend on the color and shape of the monument. Some custom designs can take up to 6 months when you consider the design processes.

 

Q. What about installation?

A. We install our own monuments. We will not leave the installation of our monuments up to others, too many things can go wrong. Smaller markers may be shipped directly to you for a DIY install. We have a list of products that are available for DIY installation. All DIY monuments are shipped directly to you or made available for you to pick-up at one of our locations.

 

Q. My cemetery charges a fee and or has regulations about monuments and installations, what is that all about?

A. Some cemeteries have very strict regulations about the style and color of a monument as well as how it will be installed. There are sometimes additional fees that you will need to pay in addition to your monument purchase directly to the cemetery. This is OK, it usually means that the cemetery is very well maintained.

 

Q. My cemetery says that they must install the monument, is this true?

A. Perhaps this is true according to their internal regulations. This is a good way for a cemetery to maintain accuracy and quality of their grounds. Nonetheless, The Monument Store is insured and bonded and have been approved to install monuments in several regulated cemeteries.

We recommend that you talk to your cemetery staff, chances are they sell monuments as well and can help you. If you would like to provide your cemetery with a design that you have chosen here, we can release the design files to them so that you can get exactly what you want.

We also work directly with cemeteries and funeral homes on a wholesale basis if you would like to have them contact us directly to work together in getting you the best price.