Buying a monument is not something most people do often, which means it is easy to overlook important details. Asking the right questions upfront saves you time, money, and frustration. Here are ten questions every family should ask before placing an order.
First, ask about total cost and what is included. A reputable monument company will give you a complete price that covers the monument, engraving, delivery, foundation, and installation. Watch out for quotes that only include the stone itself — the additional costs can add up quickly. At The Monument Store, our pricing is fully transparent and includes everything from design to installation.
Second, ask about the granite source. Not all granite is created equal. Premium granite from established quarries in India, China, and North America has consistent color and grain patterns, and it resists weathering better than lower-quality stone. Ask specifically about the grade of granite and where it comes from. Third, ask about the warranty. Quality monument companies stand behind their work with written warranties covering defects in material and craftsmanship.
Fourth, find out the timeline from order to installation. A typical order takes eight to twelve weeks, but this varies by season, granite availability, and cemetery requirements. Fifth, ask whether the company handles cemetery paperwork and approvals, or if that falls on you. A full-service company like ours manages the entire approval process on your behalf.
Sixth through tenth: ask about the design process and whether you can see a proof before production, find out about their installation process and whether they pour their own foundations, inquire about their experience with your specific cemetery, ask if they offer payment plans, and finally ask for references or reviews from past customers. A company that welcomes these questions is one you can trust.